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What is your turnaround time?
Our turnaround time depends on the size of the job and the services provided. For small conversion jobs (less than 20 items) we usually ship the completed project within 7-10 business days. If rush service is requested, we will prioritize your order. Please check with us for a specific turnaround for your job.
Please note that AVRESTORE will endeavor to meet its delivery dates, but accepts no liability for late delivery for any reason. The customer is not entitled to cancel the order by reason of late delivery.
What type of damage is most seen on magnetic tapes?
Old magnetic media can show the following types of damage:
  1. mechanical damage of the tape (stretching, loss of tensile strength, etc.)
  2. cassette damage
  3. loss of binder hydration
  4. chemically induced damage
  5. mold
  6. magnetic field deterioration
  7. splices older than 10 years dry out and must be replaced
  8. missing leaders
Can you directly convert all content of a foreign DVD?
DVD is not a linear recording like the videotape. It involves many digital files. It cannot be converted instantly from one system to another. A direct transfer will only convert the video content. If there are subtitles you must ask us to turn it on during the conversion. We can also re-create all assets that compose the original DVD and re-author it in NTSC. This process will take as much time as the initial project in PAL and is probably cost effective only when the owner's intent is to mass duplicate the NTSC DVD for distribution in the US market.
Can I make my own copies from a tape, DVD or Audio CD made by your company?
Yes. We do not add copy guard to our media, unless expressly requested by our client for a large replication job. However, you may consider ordering our media duplication services for the following reasons:
  1. We custom order our optical media to be compatible with most stand-alone DVD and CD players and to have a long life span. The inexpensive data DVDs or CDs sold in office stores are not recommended for DVD movie or Audio CD.
  2. We use ISO certified, accurate duplicators and commercial duplication software for maximum quality and playability of the copy.
  3. We use a commercial thermal printer or screen printing to print the disk label direct on the disk surface. Applied labels are known to add weight to the disk and cause damage to the CD/DVD players. Low cost color inkjet printers will create a fuzzy label which smears in contact with humidity.

Does AVRestore offer volume discounts?
Yes. We offer volume discounts for as little as 5 combined items. Please check our discounts page for details.
Do you return the original media?
We always return the original tapes and other media, unless the client asks us to keep the originals in storage for further use (subject to storage charges).
How much video can you put on one DVD?
We can record up to 2 hours of video on a standard DVD-R.
Can you convert my analog videotape to a digital format, so I can edit with my computer?
We can convert the video and audio to most consumer and professional digital video formats. Most consumer editing software accepts DV video. For video professionals we can capture the video in any format suitable to their workflow.
Because of the large size of the video files, the client must provide removable media such as an external hard drive.
Can I copy the video files from a DVD or Bluray Disc to my computer?
No. A Video DVD is composed from several different files that work together. Audio and video material is recorded in separate files. For computer use we offer other formats delivered on USB drives.
What is the difference between MPEG-4 and DV for editing?
MPEG-4 is a compressed format optimized for distribution. It is small in size so it may be downloaded quickly. Editing video codecs generate digital files that are much larger, designed for maximum quality.
What is the difference between manual and automated film (slides) scanning?
The automated scanning is the most used method in our industry for the consumer market. The slides are loaded in a robotic scanner, 50 or 100 at a time. The computer makes all the decisions like focus, color corrections, etc.
The manual scanning is just what it says: a technician scans one slide at a time and makes all the adjustments manually. This service is usually ordered by our most discerning clients like photographers, archivists and artists. It is also required when a slide is damaged and could jam the automatic equipment or when customization is needed.
Do you clean the originals?
We clean the originals with a low pressure stream of conditioned, dry clean air. The vinyl records are cleaned with a low pressure micro-jet of distilled water. We do not use harsh, environmentally unsafe chemicals.
Do you check for the emulsion side on film and slides?
We position the slides in the scanners correctly.
What is the film and slides scanning resolution?
Our experts choose the scanning resolution in accordance with the type and the size of film. For example, it is best to scan regular 35 mm slides at a resolution between 2000-3000 dpi, 24 bit color. If the customer chooses the manual scanning service, it can be done at higher resolutions that he or she requires. (Fees may apply on extremely high specs.)
What is the video or film capture resolution?
Our studio equipment is 4K capable. Our experts choose the output resolution in accordance with the type of originals and the requested output standard. For example, if the requested output is bluray disc the output resolution is 1080i, in accordance with the BRD standard. We are equipped to deliver digital files at most resolutions / specs the customer may require (fees may apply).
This other company claims that they will deliver 2000 pixels digital files from my VHS tapes. Can you do it?
Yes. As mentioned above, our studio equipment is 4K capable. Some companies use inexpensive, consumer oriented A/D converters which transform any video into high definition compressed video files (usually MP4). A VHS tape has 200 lines of resolution by design. That means 200 vertical pixels are enough to fully capture the output of the tape. If you "up" the resolution of that output, you will end up with a bloated digital file that looks no better than the original (most likely worse due to compression and low quality digitizing). However, it does make a difference if the video is compressed or not, and how much compression is used. That is why we offer high quality digital video files for editing.